Transport Action BC has ongoing concerns with certain aspects of Canada Line (CL) performance and the seeming unwillingness of TransLink  to hold the concessionaire – InTransitBC  and Protrans BC  – publicly accountable for any shortcomings.

Significant service disruptions occurred on April 16, 2012, inconveniencing customers for most of the service day. The disruptions, centred on Olympic Village Station and affected service on the entire line. Anecdotal evidence from a TABC member indicates sporadic and crowded service. Possible cause(s) of the disruption have not been publicly released and media coverage of the incident was minimal.

Stalled train problems were also experienced at Olympic Village Station on the evenings of April 13 / 14, 2012. Again anecdotally, another TABC member heard that computer control issues requiring staff to monitor trains were, relatively, more frequent, prior to the April 16 incident.

It is unclear if these various incidents are related as there has been no public accounting.

Transport Action BC requested a detailed, open and public post-mortem on the disruptions. The Canada Line’s operating company has passed the two-year “learning curve” allowed in its contract . Performance penalties should be considered as part of TransLink’s response to the disruptions.

Furthermore, evening maintenance has affected Canada Line service many times in the past 18 months. This may be justified, but it seems excessive for a system less than three years old.

We are concerned that the perceived lack of action holding the concessionaire publicly accountable for Canada Line performance jeopardizes TransLink’s credibility and its ability to provide a reliable and attractive service. It also significantly weakens the original rationale to use a P3 model to build and operate the Canada Line.

Transport Action BC sent a letter to the TransLink Board on April 20, 2012 detailing our concerns but a response has not been received. This blog posting is an expanded version of the contents of that letter.

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