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In June 1997 the British
Columbia Office of the Auditor General released a report
containing performance audits of BC Transit. The two major topics
covered were: BC Transit: Managing Operator Productivity
and BC Transit: Its Success as a Market-focused Organization.
The reports
are available in disjointed, incomplete Adobe Acrobat form from
the Auditor General's web site. A summary
is also available. Copies may also be ordered (ask for 1996-97
Report 9) as follows:
By e-mail.
By phone: In Victoria: (250)387-6803, and through Enquiry BC,
in Vancouver: (604)660-2421, elsewhere in British Columbia:
1-800-663-7867.
The report makes many useful recommendations and includes BC
Transit's generally positive responses to them. It is quite clear
that BC Transit's Victoria operation has a significant head start
over the Vancouver operation in being more productive, keeping
better records, and being market-driven.
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